Message From The Palace

• Picnics At The Palace will make every effort to ensure you have a wonderful experience. However, there are some things that are beyond our control.

• Please note that all picnic event deposits and payments are NON-REFUNDABLE within 30 days of a scheduled event date, inclusive of guest cancellations.

• Picnics At The Palace requires a seven (7) days minimum cancellation notice prior to all event date.

• All cancellations must be made in writing, via email, to Picnics At The Palace for the event(s) to be considered for rescheduling and/or refund (per policy guidelines).

• All cancelled reservations must be rescheduled within thirty (30) days of cancellation date. Otherwise, guest(s) forfeits all payments made to Picnics At The Palace.

• All payments are forfeited if guests do not show up for their scheduled event, and/or are more than 45 minutes late without notifying Picnics At The Palace of a delay.

• No additional time will be given to guest(s) who arrives late for a reservation as a make-up for time lost.

• Guests are expected to exit property within thirty (30) minutes of reservation end time. Absolutely, no loitering in allowed on property before or after reservation.

• For all cancellations, Picnics At The Palace will make every effort to reschedule an event for a mutually acceptable future date, if done within policy guidelines.

• Picnics At The Palace is an outdoor venue. It is recommend that guests consider all inclement weather forecasted for the week of a desired date before making a reservation, cancellation, and finalizing payments.

• Should the forecast change on the day of a scheduled event, Picnics At The Palace will work with our clients to reschedule for a future date that is mutually acceptable.

• If clients desire not to reschedule after being notified by Picnics At The Palace of a change due to unacceptable weather conditions, a refund of all payments less 30% will be issued within 7 - 10 days of cancellation date.